Updated: 2026-9-7. HopeCode (hereinafter “we”) is the personal information processor of this website. We strictly comply with the Personal Information Protection Law of the People’s Republic of China, the Regulations on Network Data Security Administration, the Regulations on the Administration of Human Genetic Resources and other laws and regulations to protect the personal information and privacy rights of website visitors.

1. Data Controller

Personal information controller: HopeCode
Address: Boao Building, China Stem Cell Group, No. 9 Leyi Avenue, Boao Lecheng International Medical Tourism Pilot Zone
Data protection contact email: consult@ahopecode.com
Tel: +86-898-36860235
If you have any questions about this privacy policy, please contact us through the channels above.

2. Information Collection and Use

1. Website access logs: This website only automatically collects website access logs such as browser type, device model, visit time, page browsing history and cookies, which are used for website security protection, troubleshooting, traffic statistics and improving the browsing experience. Cookies do not automatically obtain sensitive information such as your identity, illness or health status; you may disable cookies through your browser settings.
2. This website does not actively collect personal or sensitive health information: This website is a medical science education website. It has no consultation forms or data upload entries, and does not actively collect any personal information such as your name, phone number, medical records, examination reports or genetic data, nor any sensitive medical or health information.

Note: If you provide personal information or sensitive medical and health information to our hospital through offline channels (telephone, email, in-person visits), the informed consent and information processing rules of our offline services apply, and are not governed by the functions of this website.

3. Retention Period

1. Website access logs are retained for no more than 180 days, after which they are automatically deleted or anonymized.
2. The web side of this website collects no other user information and stores no corresponding data. Personal information generated by offline services is retained in accordance with medical and health regulations.

4. Separate Consent for Sensitive Personal Information

The web side of this website does not collect any sensitive personal information of a medical or health nature, and does not trigger any separate-consent process for sensitive personal information. If you submit sensitive personal information such as medical records, physical condition or genetic information to our hospital in offline consultation or treatment scenarios, we will obtain your separate consent as required by law, without bundling other authorizations; you have the right to refuse or withdraw consent at any time, and withdrawal does not affect lawful processing already carried out. Processing of minors’ sensitive health information requires the explicit consent of their guardian.

5. Cross-Border Transfer (Overseas Patient Scenarios)

The web side of this website does not transfer any user information abroad. If, in offline service scenarios, it is genuinely necessary to provide your personal information or sensitive medical information outside the People’s Republic of China, we will strictly implement the law: informing you in advance of the recipient, contact details, processing purpose, processing method and types of information; obtaining your separate consent for sensitive personal information; and completing statutory outbound procedures such as security assessment / personal information protection certification / standard contract for cross-border transfer of personal information. Cross-border transfer will only proceed after such procedures are completed; you may withdraw your cross-border authorization at any time.

6. Notice on Human Genetic Resources

Pursuant to the Regulations on the Administration of Human Genetic Resources, human genetic resources include biological samples and genetic information such as gene sequencing data.

1. The web side of this website does not collect or upload any biological samples or genetic data.
2. If our offline services involve the collection, preservation, utilization or external provision of China’s human genetic resources, we will strictly fulfill written informed consent and ethics review; providing genetic materials abroad requires administrative approval from the Ministry of Science and Technology as required by law; providing genetic information abroad requires prior reporting and backup as prescribed. Without approval and filing, China’s human genetic resources shall not be provided to foreign organizations, individuals or institutions under their control.

7. Your Rights

If personal information about you is generated through offline dealings with our hospital, you have the right to exercise statutory rights through the contact channels reserved in this policy: inquiry, copying, correction, requesting deletion, withdrawing consent, raising objections, etc. We will respond within the statutory period after verifying your identity. If you believe your rights have been infringed, you may lodge a complaint with the cyberspace administration or health authorities.

8. Information Security

We take security measures to protect website systems against leakage, tampering and loss of access logs. Absolute security cannot be guaranteed for internet transmission; if a security incident occurs, we will fulfill notification and reporting obligations in accordance with the law.

9. Third-Party Sharing

The web side of this website collects no user personal information, and there is no sharing of user information with third parties on the web side. In offline service scenarios, except where legally mandated or requested by competent authorities, we will not share your personal information with unrelated third parties without your consent.

10. Policy Updates

If this privacy policy is amended, the updated version will be published in the website footer. Major changes will be highlighted. The web side of this website itself collects no sensitive information; if the website later adds forms or information collection features, the separate-consent mechanism will be improved accordingly.

11. Dispute Resolution

Disputes related to this privacy policy shall be resolved through negotiation first; if negotiation fails, they shall be submitted to the competent people’s court where the medical institution is located.